The Medical Scheduler is responsible for coordinating and scheduling patient appointments in a timely and efficient manner while ensuring a positive patient experience. This role requires strong organizational skills, attention to detail, and the ability to communicate effectively with patients, providers, and staff.

Key Responsibilities

• Schedule, reschedule, and confirm patient appointments according to provider availability and office protocols.
• Verify patient information, insurance eligibility, and referral requirements prior to appointments.
• Maintain accurate records in the electronic medical record (EMR) system.
• Coordinate appointments for multiple specialties or procedures when needed.
• Communicate professionally with patients regarding appointment details, preparation instructions, and follow-up care.
• Work closely with clinical and administrative teams to ensure efficient patient flow.
• Handle a high volume of incoming calls while maintaining courteous and professional communication.
• Manage scheduling conflicts and resolve patient concerns promptly.
• Follow HIPAA and organizational policies to protect patient confidentiality.
• Assist with other administrative duties as assigned.

Qualifications

• Education: High school diploma or equivalent required; associate degree or healthcare-related coursework preferred.
• Experience: Minimum 1–2 years of experience in a medical office, scheduling, or customer service role preferred.
• Skills:
  • Proficiency with EMR/EHR systems and scheduling software.
  • Excellent communication, time management, and problem-solving skills.
  • Strong attention to detail and accuracy.
  • Ability to multitask in a fast-paced environment.
  • Knowledge of medical terminology and insurance processes a plus.

Work Environment

This position typically operates in a professional office or clinic environment. It may require extended periods of sitting, computer use, and telephone communication.

Compensation & Benefits

• Competitive hourly rate based on experience
• Health, dental, and vision insurance (if applicable)
• Paid time off and holidays
• Retirement plan options