Hindi Telecaller Job Description - Phase V

We are seeking a dedicated and enthusiastic Hindi Telecaller to join our dynamic team in Phase V. This role is crucial for enhancing customer relationships and generating sales leads through effective communication. As a Telecaller, you will be the voice of the company, helping to convey our services and offerings to a diverse clientele in the fast-paced environment we operate in.

The ideal candidate will possess strong interpersonal skills and a passion for building customer rapport. You will contribute to the success of our organization by ensuring customer satisfaction and driving business growth. This position not only provides an opportunity to develop your communication skills but also offers the chance to play a vital role in a growing team that values innovation and excellence.

Key Responsibilities:

• Engage with customers through phone calls to promote products and services.
• Provide detailed information on offerings, pricing, and services in Hindi.
• Understand customer needs and recommend appropriate solutions.
• Maintain accurate records of calls and customer interactions in the database.
• Assist in resolving customer queries and complaints promptly.
• Follow up on leads generated from marketing campaigns.
• Work collaboratively with sales and marketing teams to achieve targets.
• Prepare daily and weekly reports on call activities and outcomes.
• Conduct market research to understand customer preferences and trends.
• Adhere to compliance and quality standards in telecalling practices.

Qualifications:

• High school diploma or equivalent; further education is a plus.
• Proven experience as a telecaller or in a similar role.
• Fluency in Hindi and good communication skills in English.
• Strong persuasive and negotiation skills.
• Ability to handle objections and remain resilient.
• Basic computer skills and familiarity with CRM systems.
• Excellent listening skills and attention to detail.
• Ability to work independently and as part of a team.
• Strong time management skills to handle multiple calls efficiently.
• Positive attitude and eagerness to learn.