We are seeking a dynamic and proactive IT Support Specialist to join our technology team! In this role, you will be the frontline hero for resolving technical issues, maintaining IT infrastructure, and ensuring seamless digital operations across the organization. Your expertise will empower users to work efficiently by providing exceptional support for hardware, software, and network systems. This is an exciting opportunity to make a tangible impact by troubleshooting complex problems and optimizing our IT environment to support business growth.

Responsibilities

• Provide prompt and effective technical support to end-users across various departments, addressing hardware, software, and network issues with enthusiasm and professionalism
• Troubleshoot and resolve software problems related to operating systems such as Windows, macOS, and Linux, ensuring minimal downtime
• Manage computer hardware including desktops, laptops, mobile devices, printers, and peripherals to ensure optimal performance
• Assist with computer management tasks such as deploying updates via SCCM (System Center Configuration Manager), configuring GPOs (Group Policy Objects), and maintaining Active Directory accounts
• Support network infrastructure including LAN (Local Area Network), WAN (Wide Area Network), VPN (Virtual Private Network), DNS (Domain Name System), TCP/IP protocols, firewalls, and Meraki networking equipment
• Handle help desk requests efficiently using tools like ServiceNow or Jira, documenting incidents thoroughly and following up until resolution
• Collaborate on IT infrastructure projects involving Windows Server environments, Linux servers, network administration, and security measures such as firewall configurations and BMC Remedy ticketing system

Requirements

• Proven experience in providing technical support in a fast-paced environment with excellent customer service skills
• Strong knowledge of operating systems including Windows (Windows 10/11, Windows Server), macOS, and Linux distributions
• Hands-on experience troubleshooting software issues related to Microsoft Office suite and other common business applications
• Familiarity with computer networking concepts such as TCP/IP, DNS, DHCP, LAN/WAN management, VPN setup, firewall configuration, and network security best practices
• Ability to manage computer hardware components and perform routine maintenance or upgrades effectively
• Experience supporting mobile devices and remote work setups using VPNs or other remote access tools
• Analysis skills for diagnosing complex technical problems quickly and accurately
• Excellent communication skills to explain technical concepts clearly to non-technical users

Join us in creating a vibrant tech environment where your skills will directly contribute to operational excellence! We value energetic problem-solvers eager to grow their IT expertise while delivering outstanding support that keeps our organization moving forward.