American Waterworks, a leading provider of water treatment solutions, is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will provide exceptional service to our customers, responding to inquiries, resolving issues, and providing support.

Key Responsibilities:

- Respond to customer inquiries via phone, email, and chat, ensuring timely and accurate resolution
- Resolve customer complaints and issues in a professional and empathetic manner
- Provide product and service information to customers, addressing their needs and concerns
- Process payments, handle billing, and manage accounts, maintaining accurate records
- Collaborate with internal teams to resolve customer issues, promoting a positive customer experience
- Meet performance metrics and quality standards, striving for excellence in customer service
- Maintain accurate records and documentation, ensuring data integrity

Required Skills:

- High school diploma or equivalent required; associate's or bachelor's degree preferred
- 1-2 years of customer service experience, preferably in a utility or related industry
- Excellent communication and interpersonal skills, with ability to interact with diverse customers
- Strong problem-solving and analytical skills, with ability to analyze data and make informed decisions
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Ability to work in a fast-paced environment and adapt to changing priorities

Preferred Qualifications:

- Experience with customer relationship management (CRM) software
- Knowledge of water industry or related field
- Certification as a Customer Service Representative (CSR) or Certified Customer Service Professional (CCSP)

Compensation and Benefits:

- The expected hourly rate for this position is $16-$22 per hour, depending on experience, which translates to an annual salary range of $33,280 - $45,760 per year
- Comprehensive benefits package, including:
   - Health, dental, and vision insurance
   - 401(k) matching program
   - Paid time off and holidays
   - Flexible spending account
   - Life insurance
   - Employee assistance program.

What We Offer:

- A supportive and dynamic work environment that encourages collaboration and innovation
- Opportunities for career growth and professional development, with a focus on leadership development
- Competitive compensation and benefits package, with annual performance-based bonuses
- Training and development programs to enhance customer service skills, including industry conferences and certifications.