Job Purpose

The Clinic Coordinator plays a vital role in ensuring the smooth day-to-day operations of the wellbeing clinic. The position focuses on providing excellent patient experience, supporting clinical and administrative teams, and maintaining compliance with healthcare and data protection standards.

This role serves as a link between patients, clinicians, and management, ensuring a professional, efficient, and compassionate environment that aligns with the organization’s mission to deliver high-quality mental health care.

Key Responsibilities

Patient Experience & Front Office

• Welcome patients and visitors warmly, ensuring a positive first impression.
• Coordinate patient appointments, confirmations, and follow-ups through the system.
• Maintain patient confidentiality and uphold clinic policies on data protection.
• Address patient queries and escalate concerns promptly to the Centre Manager.

Administrative Coordination

• Support day-to-day administrative operations including scheduling, documentation, and communication with internal teams.
• Coordinate with clinicians, nurses, and therapists to ensure smooth patient flow and scheduling.
• Maintain accurate records and assist with audit preparation, reporting, and compliance documentation.
• Monitor inventory levels and liaise with procurement and finance for orders and invoices.

Operational Support

• Assist in onboarding new staff by preparing access requests, coordinating IT and HR inductions, and ensuring readiness of workspaces.
• Ensure the reception and clinical areas are organized and meet health and safety standards.
• Support the Centre Manager in implementing operational and service improvement initiatives.
• Participate in internal and external inspections (DHA, DOH, JAWDA, ADHICS).

Communication & Collaboration

• Act as a point of contact for internal communication between departments and clinicians.
• Support in organizing staff meetings, CPD sessions, and clinic events.
• Ensure that patients and staff are informed of any operational updates, changes, or clinic closures.

Knowledge, Skills & Attributes

• Strong interpersonal and communication skills with a patient-focused mindset.
• Ability to work calmly under pressure in a fast-paced clinical environment.
• Excellent organizational and multitasking abilities.
• Strong attention to detail and commitment to confidentiality.
• Proficiency in MS Office and healthcare software systems (CRM, Yomly, etc.).
• Fluent in Arabic and English (both written and spoken).

Qualifications & Experience

• UAE National (Emiratisation role).
• Bachelor’s degree in Business Administration, Healthcare Management, or a related field.
• Minimum 2–3 years of experience in a healthcare or wellbeing clinic environment.
• Previous experience in patient coordination or front office management in a medical or mental health setting preferred.