Job Purpose:
The Insurance Supervisor is responsible for overseeing the daily operations of the insurance team, ensuring the effective management of insurance processes, and providing leadership and guidance to a team of insurance professionals. This role involves supervising insurance claims, policy administration, and customer service, while ensuring compliance with company policies, industry standards, and legal regulations.

1.Team Leadership & Supervision:
o Supervise and manage a team of insurance team at any site in UAE.
o Provide guidance and training to ensure team members are well-versed in insurance processes, policies, and regulations.
o Conduct performance evaluations and manage staff development, including providing feedback, setting goals, and identifying growth opportunities.
o Handle day-to-day team operations, assigning tasks, monitoring performance, and ensuring productivity and quality standards are met.
2. Insurance Claims
o Oversee the processing and adjudication of insurance claims, ensuring that all claims are handled in a timely, efficient, and compliant manner.
o Review files and policies, ensuring that coverage meets patients’ needs and company standards.
o Manage the approval process, submission and resubmission of claims
o Ensure accurate documentation and record-keeping for all insurance transactions.
3.Customer Service & Client Interaction:
o Act as a point of escalation for customer issues or complaints related to insurance claims or policies.
o Ensure excellent customer service is provided by the team, ensuring client satisfaction and retention.
o Assist in responding to client inquiries, explaining policy terms, and resolving coverage-related issues.

Compliance & Risk Management:
o Ensure that insurance practices adhere to regulatory standards, internal policies, and industry best practices.
o Monitor and ensure compliance with legal requirements, such as the accuracy of policy documentation, and file submissions.
o Work with the risk management team to identify and mitigate potential risks and liabilities.
5. Reporting & Documentation:
o Maintain accurate records of all insurance-related activities, ensuring proper documentation for audits and reviews.
o Generate regular reports for upper management regarding claims performance, team productivity, and customer satisfaction.
o Ensure all policies are accurately updated and renewed within required timelines.
6. Process Improvement:
o Identify opportunities for process improvements within the insurance department to increase efficiency and reduce errors.
o Implement new tools, technologies, or systems to streamline operations and improve the customer experience.

Knowledge / Education / Skills
• Bachelor’s degree in business administration, Insurance, Finance, or a related field (preferred).
• 3-5 years of experience in the insurance industry, with at least 1-2 years in a supervisory role.

• Coding exposure/knowledge
• Strong knowledge of insurance policies, claims processing, and regulations.
• Excellent leadership, communication, and interpersonal skills.
• Ability to analyze and solve problems quickly and effectively.
• Proficient in Microsoft Office Suite and insurance management software
• Detail-oriented with strong organizational skills.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.