Description

BERG Professional Staffing is looking for a Customer Service Representative to join our dedicated team. This part-time, remote position is based in Minneapolis and offers a fantastic opportunity for individuals who are eager to start their careers in the staffing and recruiting industry.

In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will assist in addressing inquiries, resolving issues, and ensuring a seamless experience for all users. Your contributions will play a vital role in maintaining our reputation for outstanding customer service and will be integral to our commitment to client satisfaction.

We offer a competitive hourly salary ranging from $32 to $36, alongside a supportive work environment that promotes professional growth and development in the staffing industry.

Responsibilities

• Respond to customer inquiries via phone, email, and chat
• Provide accurate information regarding our services and processes
• Assist clients with their requests and resolve any issues
• Maintain detailed records of customer interactions
• Collaborate with team members to improve customer service processes
• Follow up with customers to ensure their satisfaction
• Identify opportunities for upselling additional services
• Participate in training sessions to enhance product knowledge

Requirements

• High school diploma or equivalent
• Strong verbal and written communication skills
• Proficiency in using computer systems and software
• Ability to handle customer inquiries with patience and empathy
• Strong problem-solving skills and attention to detail
• Ability to work independently in a remote environment
• Basic knowledge of the staffing and recruiting industry is a plus
• Previous customer service experience is preferred but not required