Job Title: Customer Service Representative
Location: Hybrid — 2514 S. Locust St., Grand Island, NE 68801
Job Type: Full-Time
Department: Client Services / Office Support
Reports to: Customer Service Manager / Managing Broker

About Berkshire Hathaway HomeServices Da-Ly Realty

Berkshire Hathaway HomeServices Da-Ly Realty is a trusted and well-established real estate firm proudly serving Grand Island and surrounding Nebraska communities. Located at 2514 S. Locust St., Grand Island, NE 68801, we are part of a globally recognized brand known for integrity, market expertise, and exceptional service.

Our mission is to provide clients with exceptional customer care, reliable communication, and seamless support throughout every stage of their real estate experience. We are dedicated to fostering a professional, collaborative, and service-oriented environment for all team members.

Job Summary

Berkshire Hathaway HomeServices Da-Ly Realty is seeking a detail-oriented and customer-focused Customer Service Representative to join our hybrid team. In this role, you will support clients, agents, and office operations by handling inquiries, managing documentation, updating records, and providing prompt, helpful service both in-office and remotely.

The ideal candidate is organized, friendly, and committed to delivering outstanding customer support in a fast-paced, team-driven environment.

Key Responsibilities

Serve as a primary point of contact for client inquiries via phone, email, and in-person visits

Provide prompt and professional assistance to buyers, sellers, and prospective clients

Support real estate agents with scheduling, documentation, and customer communications

Assist with preparing, reviewing, and organizing client files and transaction paperwork

Maintain accurate records in CRM systems, databases, and office platforms

Coordinate appointments, showings, and meetings between clients and agents

Assist with marketing tasks such as listing updates, signage coordination, and promotional materials

Resolve customer concerns and escalate issues to management when needed

Ensure the office environment remains professional, welcoming, and organized

Deliver exceptional customer service that reflects the Berkshire Hathaway HomeServices brand

Qualifications Required

High school diploma or equivalent (Associate’s degree preferred)

Strong interpersonal, communication, and customer service skills

Ability to work in a hybrid schedule involving both remote and on-site duties

Proficiency with email, office software, CRM systems, and basic computer functions

Highly organized with strong attention to detail

Ability to multitask and prioritize in a fast-paced environment

Professional and friendly demeanor when interacting with clients and colleagues

Preferred Qualifications

Previous experience in customer service, administrative support, or office coordination

Familiarity with real estate processes, MLS tools, or transaction management systems

Knowledge of the Grand Island and central Nebraska area

Experience supporting sales teams or client-facing departments

Why Join Us?

Competitive hourly pay or salary based on experience

Hybrid flexibility with both remote and on-site work

On-site training, guidance, and support from experienced professionals

Access to Berkshire Hathaway HomeServices’ resources, brand tools, and technology

Strong market presence that enhances professional credibility

Positive, team-oriented, and growth-focused work environment

Opportunities for skill development and career advancement

Administrative and marketing support provided

Recognition and opportunities to contribute to a respected real estate brand