Description

BOSS Fire is looking for a dedicated Client Services Coordinator to join our team in Taren Point. This full-time, on-site position offers a unique opportunity to contribute to our mission in the Electrical and Electronic Manufacturing industry, ensuring the highest level of service to our valued clients.

In this role, you will be pivotal in managing client relationships and facilitating communication between clients and internal teams. Your efforts will help streamline operations, enhance customer satisfaction, and support our strategic goals in delivering innovative solutions.

Responsibilities

• Act as the primary point of contact for client inquiries and concerns
• Coordinate client meetings and follow up on action items
• Maintain accurate client records and documentation
• Assist in preparing proposals and presentations for clients
• Collaborate with internal teams to ensure client needs are met
• Monitor project timelines and deliverables
• Provide feedback to improve client service processes
• Conduct client satisfaction surveys and report findings

Requirements

• Associate degree in Business Administration or a related field
• 1-2 years of experience in client services or a related role
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Excellent organizational and multitasking abilities
• Ability to work collaboratively in a team environment
• Attention to detail and problem-solving skills
• Experience with CRM software is a plus