Description

Caterpillar Inc is looking for an enthusiastic Customer Service Representative to join our team in a full-time remote capacity. Based in Irving, this entry-level position is a fantastic opportunity for individuals eager to start their career in the Mechanical or Industrial Engineering industry, where you will play a vital role in ensuring our customers receive exceptional support and service.

As a Customer Service Representative, you will be the first point of contact for our customers, addressing inquiries and providing solutions to enhance their experience with our products and services. Your contributions will directly impact customer satisfaction and loyalty, making you an integral part of our mission to deliver high-quality engineering solutions.

We offer a competitive hourly salary range of $20.92 - $35, along with a supportive work environment that fosters personal and professional growth.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat
• Provide accurate information about products, services, and order status
• Resolve customer issues in a timely and effective manner
• Maintain detailed records of customer interactions and transactions
• Collaborate with team members to improve service delivery
• Assist in the development of customer service policies and procedures
• Stay informed about product updates and industry trends
• Participate in training sessions to enhance product knowledge and service skills

Requirements

• High school diploma or equivalent
• Strong communication and interpersonal skills
• Ability to work independently in a remote setting
• Customer-focused mindset with a passion for helping others
• Basic proficiency in Microsoft Office Suite and customer service software
• Strong problem-solving abilities and attention to detail
• Ability to handle multiple tasks and prioritize effectively
• Previous experience in customer service is a plus but not required