Description

Charleston Water Taxi is looking for a dedicated Call Center Representative to join our team. This full-time, remote position is based in Olanta and offers an excellent opportunity to contribute to our mission of providing top-notch transportation services in the area.

As a Call Center Representative, you will be the first point of contact for our customers, assisting them with inquiries, reservations, and providing information about our services. Your role is vital in ensuring customer satisfaction and enhancing the overall experience of our transportation solutions. Join us in making every journey memorable!

We offer a competitive hourly salary range of $22 - $40, along with comprehensive benefits and a supportive work environment that encourages growth and development.

Responsibilities

• Respond to customer inquiries via phone, email, and chat
• Assist customers with reservations and service information
• Provide excellent customer service to enhance customer satisfaction
• Resolve customer complaints and issues efficiently
• Maintain accurate records of customer interactions
• Collaborate with team members to improve service delivery
• Stay informed about company services and promotions
• Follow company policies and procedures to ensure compliance

Requirements

• High school diploma or equivalent
• Strong verbal and written communication skills
• Basic computer skills and familiarity with call center software
• Ability to work independently in a remote setting
• Excellent problem-solving abilities
• Strong customer service orientation
• Ability to multitask and manage time effectively
• Previous experience in customer service is a plus