Description

Charleston Water Taxi is looking for an enthusiastic Online Chat Representative to join our team. This full-time, remote position is based in Olanta and offers an exciting opportunity to engage with our customers in the transportation industry, providing exceptional support and service through online chat platforms.

As an Online Chat Representative, you will play a crucial role in ensuring customer satisfaction by answering inquiries, resolving issues, and providing information about our services. Your contributions will help enhance the overall customer experience, making transportation easier and more accessible for our clients. We offer a competitive salary range of $36,000 - $42,000 annually, along with a supportive work environment that values teamwork and innovation.

Responsibilities

• Engage with customers through online chat to provide timely and accurate information
• Resolve customer inquiries and issues efficiently and effectively
• Maintain a high level of professionalism and customer service at all times
• Document customer interactions and feedback in our CRM system
• Collaborate with team members to improve processes and customer satisfaction
• Stay informed about company services and updates to assist customers accurately
• Monitor chat queues and ensure timely responses to all inquiries
• Contribute to a positive team culture and support fellow team members

Requirements

• High school diploma or equivalent
• Excellent written communication skills
• Strong problem-solving abilities and a customer-focused mindset
• Ability to handle multiple conversations simultaneously
• Basic computer skills and familiarity with online chat tools
• Ability to work independently in a remote setting
• Prior experience in customer service is a plus but not required
• Willingness to learn and adapt to new technologies and processes