Description

Charleston Water Taxi is looking for an enthusiastic Online Chat Representative to join our team in Olanta. This full-time, remote position offers a fantastic opportunity for entry-level candidates to kickstart their career in the transportation industry while providing exceptional customer service.

As an Online Chat Representative, you will play a crucial role in assisting our customers with inquiries, reservations, and any issues they may encounter. You will be the friendly voice of our company, ensuring a positive experience for our clients as they engage with our water transportation services. We are dedicated to providing a supportive work environment where you can learn and grow, and we offer a competitive salary package.

The salary range for this position is competitive, and we look forward to discussing it further during the interview process.

Responsibilities

• Respond promptly to customer inquiries via online chat
• Assist customers with bookings and reservations
• Provide accurate information about services and routes
• Troubleshoot and resolve customer issues effectively
• Maintain a positive and professional demeanor in all interactions
• Document customer interactions and feedback
• Collaborate with team members to improve service delivery
• Stay updated on company services and policies

Requirements

• High school diploma or equivalent
• Strong communication skills, both written and verbal
• Ability to multitask and manage time effectively
• Customer service experience is a plus but not required
• Proficiency in using chat platforms and basic computer skills
• Strong problem-solving skills and attention to detail
• Ability to work independently in a remote environment
• Willingness to learn and adapt to new systems and procedures