Chill N Out Clearwater Recovery Coach – Job Description

About Chill N Out

Chill N Out Clearwater is not your average wellness studio — we’re on a mission to make real recovery accessible to everyone. We use top-tier equipment (TridentCryo whole-body cryo, Clearlight Sanctuary infrared sauna, Merican full-body red light therapy, and Normatec compression) and an appointment-based system designed to give every member a seamless, elevated experience.

Position Summary

The Recovery Coach is the heart of the studio. This role is trusted to independently run the studio during their shift — opening, closing, coaching, cleaning, and ensuring every guest receives safe, consistent, and supportive care.

Studio Operations

• Open and close the studio independently
• Maintain a clean, organized, professional environment
• Follow all safety protocols for cryotherapy, infrared sauna, red light therapy, and compression 

• Manage daily schedule and session flow
• Sanitize equipment and uphold cleanliness standards

Customer Experience

• Greet every guest by name and provide a warm, welcoming atmosphere 

• Deliver high-level customer service
• Build genuine member relationships
• Ensure all guests feel supported, informed, and comfortable

Coaching & Equipment Guidance

• Educate members on safe and proper equipment use 

• Assist guests with gear and session preparation
• Monitor guests during sessions
• Uphold all rules, safety precautions, and guidelines

Sales & Memberships

• Check in guests using Pike13
• Assist with waivers and new member onboarding
• Sell memberships, intro offers, and gift cards
• Promote specials and communicate membership value

Communication & Technology

• Answer phones, texts, and emails professionally 

• Assist with scheduling and troubleshooting
• Use POS systems and computer tools
• Keep member profiles organized and accurate

Qualifications

• Friendly, positive, and reliable
• Strong customer service mindset 

• Able to work independently
• Good communication skills
• Basic computer proficiency
• Ability to stand for long periods

Who Thrives in This Role

• Caring, encouraging individuals
• People who enjoy staying busy
• Those who take pride in a clean, professional space 

• Someone who loves remembering names
• Team members excited to grow with a positive brand

Perks

• Opportunities for advancement
• Supportive, upbeat work environment
• Make a meaningful impact on people’s health