Job Role: Phone Banking Officer- Handle customer queries and provide support for digital banking services

Responsibilities:

• Handle inbound customer inquiries professionally and efficiently across various communication channels.

• Resolve customer issues, provide accurate information, and offer solutions in a timely manner, primarily using English/Hindi or other regional languages

• Document all customer interactions and transactions accurately in the CRM system.

• Maintain a high level of customer satisfaction by adhering to service standards and procedures.

• Collaborate with team members and other departments to escalate and resolve complex issues.

• Stay updated on product knowledge, policies, and procedural changes.

Eligibility Criteria:

- Completed graduation in any discipline

- Strong communication in Gujarati and/or Bengali along with Hindi and English

- Basic knowledge of digital banking platforms

Working Days: 6 (with 1 rotational week off)

Shift Timings:

Rotational for Male

7am-7pm for Females

Salary: 25,000/- CTC (Fixed)

Location: Atlantis Tower, Sch 78, Indore