Description

We are looking for a dedicated Call Center Representative to join Collabour Biz in Charlotte. As a Call Center Representative, you will play a crucial role in providing excellent customer service and support to our clients. Your primary responsibility will be to handle inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction. This position is vital to maintaining positive relationships with our clients and upholding the reputation of Collabour Biz in the industry.

As a Call Center Representative at Collabour Biz, you will be involved in a variety of projects aimed at enhancing customer experience and fostering client loyalty. Your communication skills, problem-solving abilities, and customer-centric approach will be key to your success in this role. Join our team and contribute to the success of our public relations company while gaining valuable experience in the field.

Responsibilities:

• Answer incoming calls and respond to customer inquiries in a professional manner
• Make outbound calls to follow up on customer issues or inquiries
• Identify and escalate priority issues to the appropriate channels
• Provide information about products and services to customers
• Document all call information according to standard operating procedures
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• Keep records of customer interactions, transactions, comments, and complaints
• Follow communication scripts when handling different topics

Requirements:

• Excellent verbal and written communication skills
• Strong problem-solving abilities
• Ability to work well in a fast-paced environment
• Customer service-oriented with a positive attitude
• Basic computer skills and familiarity with CRM systems
• Ability to multitask, prioritize, and manage time effectively
• High school diploma or equivalent