Description

Del Toro Insurance is seeking a Live Chat Representative to join our team in Abbeyville. This full-time remote position is an excellent opportunity for individuals looking to kickstart their career in the insurance industry. As a Live Chat Representative, you will play a crucial role in providing exceptional customer service and support to our clients through live chat interactions.

In this role, you will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive experience for our clients. You'll be part of a dedicated team that values communication and collaboration, contributing to the overall success of our company. We offer a competitive hourly salary range of $35 - $45, along with a supportive work environment that encourages growth and development.

Responsibilities

• Respond promptly to customer inquiries via live chat
• Provide accurate information regarding insurance products and services
• Assist customers in resolving issues and concerns
• Document customer interactions and feedback for quality assurance
• Collaborate with team members to enhance customer experience
• Stay informed about company policies and updates
• Maintain a high level of professionalism and empathy in all communications
• Participate in training and development sessions to improve skills

Requirements

• High school diploma or equivalent; relevant coursework in communications or customer service is a plus
• Strong written communication skills
• Ability to multitask and manage time effectively
• Basic knowledge of insurance products is preferred
• Proficient in using chat software and customer relationship management (CRM) tools
• Strong problem-solving skills and attention to detail
• Ability to work independently in a remote setting
• Positive attitude and a willingness to learn