Description

Diced is looking for a dedicated Customer Care Representative to join our remote team. This full-time, remote position offers an exciting opportunity to support our customers in the restaurant industry, ensuring they have a seamless experience with our services.

As a Customer Care Representative, you will be the first point of contact for our customers, addressing inquiries and resolving issues with a friendly and professional demeanor. Your role will be crucial in helping us maintain our commitment to exceptional customer service and satisfaction.

We offer a competitive hourly salary range of $21.63 - $24.04, along with comprehensive benefits and opportunities for career development within our growing company.

Responsibilities

• Respond to customer inquiries via phone, email, and chat
• Provide accurate information about our services and menu
• Assist customers with order placements and modifications
• Resolve customer complaints and issues promptly
• Document customer interactions in our CRM system
• Collaborate with team members to improve service processes
• Educate customers on promotions and special offers
• Maintain a positive and professional attitude at all times

Requirements

• High school diploma or equivalent
• Strong verbal and written communication skills
• Customer-focused mindset with a passion for service
• Ability to work independently in a remote environment
• Basic computer skills and familiarity with CRM systems
• Strong problem-solving abilities
• Ability to handle high-stress situations calmly
• Previous experience in customer service is a plus