Job Title: Live Chat Support Agent

Location: Remote
Job Type: Full-Time
Department: Customer Support / Operations
Reports to: Customer Support Manager

About Digital Techworks Interactive Solutions Pvt. Ltd.

Digital Techworks Interactive Solutions Pvt. Ltd. is a leading creative and technology-driven company based in Macomb, Michigan (16852 Coral Lane, MI 48042). We provide innovative digital services, including web development, marketing, and interactive technology solutions that help businesses grow and enhance customer experiences.

Our mission is to deliver exceptional digital interactions through superior service, communication, and reliability.

Job Summary

Digital Techworks Interactive Solutions Pvt. Ltd. is seeking a professional and customer-focused Live Chat Support Agent to join our remote support team. In this role, you will serve as the first point of contact for customers via live chat, providing accurate information, troubleshooting assistance, and timely solutions.

The ideal candidate is empathetic, tech-savvy, and able to handle multiple conversations while maintaining a high level of professionalism and customer satisfaction.

This is a 100% remote position, ideal for someone who excels in communication, multitasking, and delivering outstanding customer support.

Key Responsibilities

Provide real-time support to customers via live chat, responding promptly to inquiries and resolving issues efficiently.

Assist customers with product information, service requests, and account-related concerns.

Maintain a friendly, professional, and consistent tone throughout all interactions.

Accurately log and track customer interactions and feedback in the CRM or support system.

Escalate complex or unresolved issues to higher-level support when necessary.

Collaborate with other departments (technical, sales, and operations) to ensure smooth resolution of customer requests.

Identify common customer issues and communicate trends or improvement opportunities to management.

Stay up to date with product knowledge, company updates, and new service offerings.

Qualifications Required:

High school diploma or equivalent; associate or bachelor’s degree preferred.

Minimum of 1 year of experience in customer service, preferably in a live chat, online support, or help desk environment.

Excellent written communication and typing skills (minimum 40 WPM).

Strong problem-solving and multitasking abilities.

Customer-first attitude with empathy and patience.

Ability to work independently in a remote setting while maintaining productivity and attention to detail.

Proficiency with customer support software and chat platforms (e.g., Zendesk, Intercom, Freshdesk, or LiveChat).

Preferred:

Experience in the tech, SaaS, or digital services industry.

Familiarity with CRM tools and ticketing systems.

Basic knowledge of troubleshooting web or account-related issues.

Prior experience supporting multiple brands or service lines.

Why Join Us?

Comprehensive benefits package (medical, dental, vision, and retirement).

Paid time off, holidays, and performance incentives.

Fully remote work environment with flexible scheduling.

Supportive, collaborative, and growth-focused team culture.

Career advancement opportunities in customer experience and operations.

Access to digital tools, training, and resources to enhance your skills.