Job Title: Chat Support Agent
Location: Remote
Job Type: Full-Time
Department: Customer Support / Operations
Reports to: Customer Service Manager

About Eagle Eye Express

Eagle Eye Express is a trusted logistics and delivery company committed to providing fast, reliable, and professional transportation solutions for businesses and consumers. We specialize in last-mile delivery, route optimization, and exceptional customer service. Our mission is to ensure that every package arrives safely — and that every customer interaction reflects our dedication to efficiency, care, and excellence.

Job Summary

Eagle Eye Express is seeking a Remote Chat Support Agent to join our growing customer support team. In this role, you will be the first point of contact for customers via live chat and email, helping to answer questions, resolve delivery-related issues, and provide a seamless, positive experience.

The ideal candidate is tech-savvy, detail-oriented, and an excellent written communicator who enjoys helping others in a fast-paced virtual environment. You’ll collaborate with dispatch, logistics, and driver teams to provide timely updates, resolve concerns, and maintain high levels of customer satisfaction.

Key Responsibilities

Respond promptly to customer inquiries through live chat and email support channels

Provide accurate information regarding delivery status, order tracking, and company services

Resolve customer concerns efficiently and escalate complex issues when necessary

Maintain detailed and accurate records of all interactions in the company CRM system

Communicate professionally and clearly to ensure positive customer experiences

Collaborate with logistics and operations teams to provide delivery updates and coordinate solutions

Identify recurring issues and suggest improvements to enhance service quality

Uphold a customer-first mindset and represent the company with professionalism and empathy

Qualifications Required

High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)

1–2 years of experience in customer service, chat/email support, or a similar remote role

Excellent written communication and typing skills (speed and accuracy)

Strong multitasking abilities and attention to detail

Proficiency with Microsoft Office and CRM or ticketing systems (e.g., Zendesk, Freshdesk)

Reliable internet connection and a quiet, professional remote workspace

Ability to stay calm, organized, and courteous under pressure

Preferred Qualifications

Experience in logistics, delivery services, or e-commerce support

Familiarity with dispatch or order-tracking systems

Bilingual in English and Spanish (a plus)

Previous experience in a high-volume chat or help desk environment

Why Join Us?

100% remote position with flexible scheduling

Competitive pay and benefits (health, dental, and vision coverage)

Paid time off and performance-based incentives

Supportive and collaborative remote team environment

Ongoing training and professional growth opportunities

Work with a company that values communication, accountability, and exceptional customer service