Description

Ed Green Electric is looking for a Web E-Chat Representative to join our dedicated team in Logan. This full-time, remote position offers a unique opportunity for individuals looking to gain experience in the electrical and electronic manufacturing industry while providing exceptional customer support through our online chat platform.

As a Web E-Chat Representative, you will be the first point of contact for our customers, assisting them with inquiries, troubleshooting issues, and providing information about our products and services. This role is crucial in enhancing customer satisfaction and loyalty, making a positive impact on our brand's reputation.

We offer a competitive hourly salary range of $18 - $28, along with a supportive work environment that fosters growth and development in your career.

Responsibilities

• Engage with customers via our online chat platform
• Provide accurate information about products and services
• Resolve customer inquiries and troubleshoot issues effectively
• Maintain a high level of customer satisfaction
• Document customer interactions and feedback
• Collaborate with other departments to address customer concerns
• Stay updated on product knowledge and company policies
• Contribute to team goals and participate in training sessions

Requirements

• Strong communication skills, both written and verbal
• Ability to work independently in a remote environment
• Basic understanding of electrical/electronic manufacturing concepts
• Proficient in using chat software and other communication tools
• Excellent problem-solving skills and attention to detail
• Customer service experience is a plus
• Willingness to learn and adapt to new technologies
• Positive attitude and a team-oriented mindset