We’re seeking an experienced, results-driven Director of Service to lead our fire and life safety service operations. This role involves overseeing teams across multiple locations, improving operational processes, driving revenue growth, and ensuring top-tier customer service and safety standards.

Key Responsibilities:

• Lead fire sprinkler, alarm, and inspection service teams
• Manage budgets, revenue, and performance metrics
• Drive growth in service sales and national accounts
• Ensure safety training, quality control, and process improvement
• Oversee billing, job costing, and inventory management
• Develop and mentor team members
• Support strategic planning and technology adoption
• Coordinate with cross-functional departments and leadership
• Ensure effective communication internally and externally.
• Comply with HR and safety procedures.
• Conduct weekly team meetings with all relevant departments.
• Monitor job status and manage materials, rentals, subcontractors, and intercompany coordination.
• Oversee timely billing and payment tracking.
• Monitor division profitability and review change orders.
• Set and track departmental growth goals annually.
• Ensure compliance with all SOPs including job setup, contracts, POs, etc.
• Enforce inventory controls and optimize purchasing strategies.
• Manage subcontractors and review invoices for approval.
• Analyze and report on budget-to-actual job costing.
• Drive labor productivity and quality assurance.
• Conduct semi-annual leadership reviews on overhead costs.
• Promote customer satisfaction and respond to survey feedback.
• Work to reduce employee turnover and improve retention.
• Oversee training and development programs at all levels.
• Maintain expertise across all areas of the division.
• Foster collaboration and a positive team culture across all offices and departments.

Requirements:

• 5+ years in team leadership within fire/life safety or related field
• Experience in fire sprinkler/alarm design, sales, or fieldwork preferred
• Strong communication, organizational, and leadership skills
• Proficiency in Microsoft Office and service management software
• Commitment to company values: Safety, Integrity, Customer Focus, Teamwork, Humility, Ownership

Physical Requirements:

• Office and jobsite environments:
  • Sitting, standing, bending, walking.
  • Occasional ladder use and PPE compliance.
  • Use of hands for tools, controls, or equipment.
  • Visual requirements: close and distance vision, color vision, peripheral vision, depth perception, and focus adjustment.