Description

We are currently seeking an Email Support Specialist to join Erie Neighborhood House, a non-profit organization based in Chicago. As an Email Support Specialist, you will play a crucial role in providing timely and efficient support to our clients and stakeholders via email communication. This position is vital to ensuring a positive experience for our community members and maintaining strong relationships with our partners. You will be involved in a variety of projects aimed at enhancing our services and outreach efforts, making this role essential to our organization's mission.

Responsibilities:

• Respond to customer inquiries and concerns via email in a professional and timely manner.
• Provide accurate information about our programs, services, and events to clients and partners
• Collaborate with team members to improve response times and customer satisfaction metrics.
• Identify recurring issues and recommend process improvements to prevent future occurrences.
• Maintain detailed records of all email correspondence for reference and reporting purposes.
• Assist in creating email templates and FAQs to streamline responses and improve efficiency.

Requirements:

• Excellent written communication skills with a keen eye for detail and grammar.
• Ability to work independently and manage time effectively in a remote work environment.
• Proficiency in email management tools and customer relationship management (CRM) systems.
• Adaptability to learn new processes and procedures quickly.
• Experience in a similar role or customer service position is preferred but not required.
• Passion for helping others and making a positive impact in the community.