Description

Evergreen Equity Partners is looking for a Customer Support Specialist to join our dedicated team in a full-time, remote position. Located in Baltimore, MD, this entry-level role offers an excellent opportunity for individuals who are passionate about providing exceptional customer service and support in the financial services industry.

As a Customer Support Specialist, you will play a critical role in ensuring client satisfaction by assisting customers with inquiries, resolving issues, and providing timely information about our services. Your contributions will help enhance the customer experience and strengthen our reputation as a reliable partner in equity investment.

We offer a competitive hourly salary ranging from $22 to $27, along with a supportive work environment that encourages professional growth and development.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner
• Provide information on services and assist clients with account-related questions
• Resolve customer issues and complaints with empathy and professionalism
• Document customer interactions and feedback accurately in the system
• Collaborate with team members to identify and escalate complex issues
• Assist in the development of customer support resources and documentation
• Participate in training sessions to enhance product knowledge and skills
• Contribute to continuous improvement initiatives for customer support processes

Requirements

• High school diploma or equivalent; additional education in a related field is a plus
• Strong verbal and written communication skills
• Ability to work independently and manage time effectively
• Proficient in using computers and customer service software
• Excellent problem-solving skills and attention to detail
• Positive attitude and a passion for helping others
• Ability to adapt to a fast-paced environment and handle multiple tasks
• Previous experience in customer service is a plus, but not required