The Opportunity

Florence is a fast-growing global healthcare technology company, founded by a team with an ambition to transform care with people-first technology. The Florence app empowers nurses to find flexible, fair and transparent work options, and enables healthcare organizations to embrace a new and innovative way of working with the healthcare workforce.

With over 90,000 healthcare professionals and 4,000 facilities using Florence in the United Kingdom, we recently expanded this model to France and Canada. This is a unique opportunity to join the early Florence Canada team, working in support of a high-growth start-up mandate. 

With Florence, healthcare organizations are embracing a new and innovative way to manage their healthcare workforce. We're looking for a Senior Manager, Strategy and Operations to support and enable the success of our partners, including long-term care homes and hospitals. 

This opportunity is for a compassionate problem solver who thrives in fast-paced environments and is looking to make an impact in the healthcare field. The role combines consulting, project management, client success, stakeholder management, analytics, and operations. This role will report to the Managing Director. 

The ideal candidate is hyper-organized, a great communicator, and has a track record of driving results and building strong relationships. You must be able to work and solve problems independently and with a team. Experience in consulting, healthcare, account management, or customer or client success is a bonus. A strong sense of empathy and commitment to making an impact for our partner organizations is a must. 

Critical to success in this role is a growth mindset, creative problem solving skills, and self-starter spirit: the ability to work with what you have, thrive in a fast-paced environment, identify innovative solutions, and unlock learnings. You must be resilient and adaptable when navigating challenging situations and open to diverse perspectives and feedback. Above all, you are a team player.

Find out more about us at www.florenceapp.com/ca/about-us.

What you’ll be doing in the role

• Developing a deep understanding of the challenges faced by our partner healthcare organization
• Support with a variety of cross-functional initiatives,such as strategic planning, growth strategy, market entry strategy and more
• Leading and coordinating launches of new clients across Canada
• Working directly with the Florence product to set-up and configure the platform for new clients
• Collaborating with stakeholders cross-functionally to identify new ways to solve customer issues and unlock maximum value
• Helping to implement best-in-class client success processes
• Turning ambiguity into repeatable systems that enable effective scaling (building playbooks, mapping the client journey, implementing tools that drive efficiency, etc.)

Requirements

• 3+ years of working with customers or managing relationships (bonus for consulting, high-growth startups, or healthcare experience)
• Strong communication skills — personable, confident, emotionally intelligent; ability to articulate key messages thoughtfully in both a verbal and written setting
• Exceptional organizational skills and attention to detail
• Ability to manage competing priorities effectively
• Passion for the healthcare technology
• A team player that welcomes accountability and feedback
• Strong computer literacy — extensive experience with PPT and Excel 

Other Role Information 

• Role Type: Full-Time position
• Compensation: Competitive
• Location: Toronto, Ontario. While Florence offers work environment flexibility, this position requires regular in-person presence at our office in downtown Toronto.
• Reporting to: Managing Director
• Start Date: February 2025

Why Florence? 

• Work for a fast-growing start-up tackling one of the most pressing global challenges in healthcare
• Join a high-performing, mission-driven team
• A chance to be part of the foundational sales team at Florence Canada
• A hybrid work environment in Toronto’s stylish new East Room location, downtown Toronto