Description

We are looking for a dedicated Customer Service/Help Desk Associate to join Fullcrhum Bio Tech Ltd, a leading company in the Architecture/Planning industry. In this role, you will play a crucial part in ensuring customer satisfaction by providing timely and effective support. You will have the opportunity to work on a variety of projects and interact with clients to address their inquiries and concerns, making this position vital to our company's success.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide technical support and troubleshoot issues related to products or services.
• Document all customer interactions and maintain accurate records in the database.
• Collaborate with other team members to resolve complex customer issues.
• Ensure customer satisfaction by following up on resolved issues.
• Identify and escalate priority issues to the appropriate channels.
• Assist in creating help desk resources and FAQs for customers.
• Stay up-to-date on product knowledge and company policies to provide accurate information to customers.

Requirements:

• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to work well in a team environment.
• Basic technical knowledge to troubleshoot common customer issues.
• Customer-oriented mindset with a passion for helping others.
• Ability to multitask and prioritize tasks effectively.
• Experience in customer service or a related field is a plus.
• Proficiency in using help desk software and CRM systems.