Description

Golden State Commercial Equipment Repair is looking for a Phone Etiquette Specialist to join our team remotely from Rancho Cordova. This full-time position is ideal for individuals seeking to gain valuable experience in the computer software and engineering industry while honing their communication skills in a professional setting.

As a Phone Etiquette Specialist, you will play a crucial role in enhancing customer interactions through effective communication and professional phone etiquette. This role will contribute to improving customer satisfaction and fostering strong relationships with our clients. We offer a competitive salary range of $45,000 - $85,000 annually, along with a supportive work environment that encourages growth and learning.

Responsibilities

• Answer incoming calls professionally and courteously
• Provide information about products and services
• Resolve customer inquiries and complaints effectively
• Maintain a positive and friendly demeanor during all interactions
• Document customer interactions and feedback accurately
• Assist in developing training materials for phone etiquette
• Participate in team meetings to improve service quality
• Support the customer service team with various tasks as needed

Requirements

• High school diploma or equivalent
• Strong verbal communication skills
• Ability to handle difficult situations with professionalism
• Basic knowledge of computer software applications
• Attention to detail and strong organizational skills
• Ability to work independently in a remote setting
• Willingness to learn and adapt to new challenges
• Previous customer service experience is a plus