Description

Goulds Air Conditioning and Heating LLC is looking for a motivated Call Center Representative to join our dedicated team in Plant City. This full-time, remote position provides an excellent opportunity for individuals looking to start their career in the mechanical and industrial engineering industry.

As a Call Center Representative, you will be the first point of contact for our customers, assisting them with inquiries, providing information about our services, and ensuring a positive customer experience. Your role will be essential in helping us maintain our reputation for exceptional service and support.

We offer a competitive salary range of $45,000 - $51,000 annually, along with a supportive work environment and opportunities for professional development.

Responsibilities

• Answer incoming calls and respond to customer inquiries
• Provide information about products and services offered by the company
• Assist customers with order placements and service scheduling
• Document customer interactions and maintain accurate records
• Resolve customer complaints and issues in a timely manner
• Collaborate with team members to improve service delivery
• Stay informed about industry trends and product knowledge
• Participate in training sessions to enhance skills and performance

Requirements

• High school diploma or equivalent
• Strong verbal communication skills
• Ability to work independently in a remote environment
• Basic computer proficiency and familiarity with CRM software
• Customer-focused attitude and problem-solving abilities
• Ability to multitask and manage time effectively
• Willingness to learn and adapt in a fast-paced environment
• Previous experience in customer service is a plus but not required