HRLadderBox is looking for a Head of CRM to lead the customer relationship management efforts in the exciting gambling and casino industry. This full-time, on-site position is based in Gibraltar and presents a unique opportunity to influence our customer engagement strategies and drive growth.

In this role, you will be at the forefront of developing and implementing CRM initiatives that enhance customer satisfaction and retention. You will collaborate closely with various departments to ensure a seamless customer experience while leveraging data-driven insights to inform strategic decisions. This position is vital in shaping how we connect with our players and build long-lasting relationships.

We offer a competitive salary package, and the opportunity to make a significant impact within our dynamic team. Join us in a role where your creativity and strategic thinking will flourish in the vibrant world of gambling and casinos.

Responsibilities

• Develop and execute CRM strategies to enhance customer engagement
• Analyze customer data to identify trends and opportunities for improvement
• Collaborate with marketing to create targeted campaigns
• Oversee customer feedback mechanisms to ensure satisfaction
• Manage CRM tools and systems for optimal performance
• Work with cross-functional teams to align CRM objectives with business goals
• Monitor and report on CRM performance metrics
• Stay updated on industry trends and best practices in CRM

Requirements

• Strong understanding of customer relationship management principles
• Excellent analytical skills with a focus on data-driven decision making
• Proficiency in CRM software and tools
• Strong communication and interpersonal skills
• Ability to work collaboratively in a team environment
• Creative problem-solving abilities
• A passion for the gambling and casino industry
• Bachelor's degree in Marketing, Business Administration, or a related field is preferred

Benefits

• Competitive salary
• Annual performance bonus
• Health insurance
• Pension contribution
• Hybrid work flexibility
• Learning & development opportunities