On behalf of a leading iGaming company, operating as an online casino and sportsbook provider, we are seeking to recruit a Player Relationship Manager.

The successful candidate will be responsible to:

• Lead and manage the Player Relationship team, ensuring outstanding service to players across all communication channels (live chat, email, phone). 
• Ensure strict adherence to Responsible Gaming obligations, tailoring actions to the requirements of the UK, including safer gambling messaging, risk monitoring, and escalation procedures. 
• Oversee VIP player management under non-UK jurisdictions, ensuring high-value players are engaged through tailored communication strategies, while always respecting compliance requirements. 
• Manage and optimise player communication automations, including CRM campaigns, chatbot workflows, and other digital engagement tools. 
• Handle complex and sensitive player cases, including RG escalations, VIP complaints, and cross-departmental issues (payments, compliance). 
• Collaborate closely with Compliance, Payments, and Marketing teams to ensure a unified, player-first approach that aligns with company policies. 
• Analyse team performance and player behaviour data, generating actionable insights and reports for senior management. 
• Identify and implement automation and AI opportunities to improve player journey efficiency. 
• Coach and mentor the team, promoting a culture of responsibility, compliance, and player protection. 
• Oversee scheduling and workforce planning to ensure adequate coverage across all players contact channels. 
• Report to the Head of Operations and provide regular updates on team performance and strategic initiatives.

Requirements:

• 2+ years’ experience managing teams in a Player Relationship / VIP / Customer Support function within the iGaming industry. 
• Strong knowledge of Responsible Gaming practices, including jurisdiction-specific requirements (especially UKGC and MGA). 
• Hands-on experience in VIP player management within online casino and/or sports betting. 
• Familiarity with Microsoft tools, CRM systems, automation tools, and chatbot technologies. 
• Strong analytical skills, with the ability to interpret data and present insights clearly. 
• Excellent written and verbal communication skills in native or near-native English. 
• Strong people management skills with a focus on coaching, motivation, and conflict resolution. 
• iGaming experience focused on the UK market and other regulated jurisdictions — required. 

 What is Offered

• Leadership Opportunity: Take charge of a team in an international and forward-thinking environment
• Competitive Compensation: Attractive base salary plus a monthly discretionary bonus of €500–€1,000
• Stable working hours: Monday to Friday, 09:00 – 17:00, including a 30-minute break