About the Company

We are a leading provider of high-speed packaging machine solutions, supporting customers across FMCG, Food & Beverage, and Pharmaceutical industries. Our organization is committed to delivering reliable after-sales service, technical excellence, and customer satisfaction through strong field support and engineering expertise.

Job Summary

The Service Engineer will provide professional after-sales service and technical support by performing installation, start-up, commissioning, troubleshooting, repairs, and maintenance of high-speed pharmaceutical packaging machines. The role requires frequent travel and hands-on customer support at various sites.

Key Responsibilities

• Build strong customer relationships through solution-oriented communication and professional service support (on-site and remote).
• Perform installation, calibration, configuration, testing, commissioning, and troubleshooting of packaging equipment.
• Conduct scheduled and unscheduled maintenance of packaging machines and related equipment.
• Provide pre-installation support and on-site project execution.
• Read and interpret blueprints, technical drawings, specifications, and documentation for service activities.
• Train customer personnel and internal technicians on machine operation and maintenance standards.
• Coordinate with engineering, project management, spare parts, and management teams to resolve escalated issues.
• Submit timely service reports, expense reports, and all required documentation to the Service Manager.
• Ensure proper labeling, documentation, and return of defective parts.
• Recommend technical improvements and provide support to technicians/operators/artisans.
• Maintain safety compliance and report any safety concerns immediately.
• Ensure tools, equipment, and materials are secure, safe, and calibrated.
• Support manufacturing/engineering teams in refurbishment and customer project execution.
• Assist spare parts team by recommending wear parts and spares for customers.
• Provide technical support to other service engineers/technicians in the field.
• Be available for overtime work as required (including weekends/holidays).

Required Qualifications

• ITI / Diploma / BE in Electronics, Industrial Automation, Instrumentation, or Mechatronics
• Minimum 3+ years of field service experience in packaging machinery
• Preferred industry experience: Pharma / FMCG / Food & Beverage

Preferred Technical Experience

• Pharma packaging equipment service experience
• Exposure to:
  • Blister Packaging
  • Cartoning Machines
  • Filling Lines
  • Conveyors

Skills & Competencies

• Strong troubleshooting and technical problem-solving ability
• Excellent communication (written and verbal)
• Strong organizational and time management skills
• Ability to work independently with minimal supervision
• Strong computer literacy (visualization knowledge is an advantage)
• Leadership and decision-making skills
• Ability to manage multi-disciplinary projects effectively

Travel Requirement

• Extensive travel across India and occasionally internationally
• Must be willing to travel on short notice, including weekends and holidays

Additional Requirements

• Ability to use a computer for reports and data entry
• Ability to use smartphone applications for job-related tasks and timekeeping
• Maintain a professional appearance while interacting with customers and stakeholders
• Must participate in training programs as required