Description

IIQAF is excited to announce an opening for a Call Center Agent to join our dedicated team in Muscat. This full-time, on-site position offers a fantastic opportunity to be at the forefront of our customer service operations in the Hospital and Health Care industry.

As a Call Center Agent, you will play a crucial role in providing exceptional service to our clients, addressing inquiries, and assisting with their needs. You will be part of a supportive team that strives to ensure patient satisfaction and streamline communication processes within our organization.

We offer a competitive salary, with remuneration to be discussed based on experience and qualifications. Join us and be part of a team that values your contribution and supports your professional development in the health care sector.

Responsibilities

• Handle incoming calls and respond to customer inquiries efficiently
• Provide accurate information regarding health care services and procedures
• Assist in scheduling appointments and managing client information
• Resolve customer complaints and provide solutions
• Document interactions and maintain records in the system
• Collaborate with other departments to enhance service delivery
• Maintain a high level of professionalism and customer service
• Participate in training sessions and team meetings

Requirements

• High school diploma or equivalent; further education is a plus
• Excellent verbal and written communication skills in English
• Strong interpersonal skills and ability to work in a team
• Basic computer skills and familiarity with call center software
• Ability to handle stressful situations and maintain composure
• Strong problem-solving skills and attention to detail
• Willingness to learn and adapt to new processes
• Prior customer service experience is a plus but not required