Description

Join IIQAF as a Call Centre Agent and play a vital role in providing exceptional customer service in the Hospital/Health Care industry. As a Call Centre Agent at IIQAF, you will be responsible for handling incoming calls, addressing customer inquiries, and ensuring customer satisfaction. This position is crucial in maintaining positive relationships with patients and healthcare providers, contributing to the overall success of the organization.

As a Call Centre Agent at IIQAF, you will be involved in a variety of projects aimed at improving customer service processes, enhancing communication efficiency, and optimizing patient experience. This role offers a great opportunity to develop your communication skills, problem-solving abilities, and customer service expertise in a dynamic and rewarding environment.

Responsibilities:

• Answer incoming calls and respond to customer inquiries promptly and professionally.
• Provide information about services, appointments, and general inquiries to customers.
• Handle customer complaints and ensure resolution in a timely manner.
• Update customer records accurately in the database.
• Follow communication scripts to ensure consistency and quality of service.
• Identify and escalate priority issues to the appropriate team members.
• Assist in maintaining a positive and empathetic attitude towards customers.
• Meet personal/team qualitative and quantitative targets.

Requirements:

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work well in a fast-paced environment.
• Customer-oriented mindset with a positive attitude.
• Basic computer skills and familiarity with CRM systems.
• Ability to multitask and prioritize tasks effectively.
• Previous experience in a customer service role is a plus.
• High school diploma or equivalent.