Description

We are seeking a dedicated and professional Customer Service Representative to join our esteemed hospitality team. In this role, you will be the first point of contact for our guests, responsible for delivering exceptional service that exceeds their expectations.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner
• Resolve customer complaints and issues with a focus on customer satisfaction
• Process orders, returns, and exchanges accurately
• Provide product information and recommendations to customers
• Collaborate with other departments to ensure seamless customer experience

Requirements

• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving skills
• Previous customer service experience preferred
• Proficiency in Microsoft Office and CRM software

Benefits

• Competitive salary and benefits package
• Opportunities for career growth and development
• Positive and inclusive work environment
• Employee discounts on company products