Company: IIQAF Group
Industry: Hospital & Health Care
Location: Canada (On-site / Hybrid / Remote)
Job Type: Full-time / Permanent

Job Overview:

IIQAF Group is hiring a compassionate and detail-oriented Customer Service Representative (Healthcare) to support patients, healthcare providers, and internal medical teams across Canada. The ideal candidate will have experience in healthcare customer service, patient support, appointment coordination, call centre operations, and medical administration, ensuring high-quality service while maintaining confidentiality and compliance.

Key Responsibilities:

• Handle incoming and outgoing patient service calls, emails, and online inquiries
• Provide support related to appointments, medical services, billing inquiries, and general healthcare information
• Deliver professional patient customer service with empathy and accuracy
• Resolve patient concerns, complaints, and service requests promptly
• Maintain accurate records in CRM, EMR/EHR, or healthcare management systems
• Coordinate with hospital departments, clinics, nurses, and administrative staff
• Follow HIPAA / PHIPA privacy standards and healthcare compliance policies
• Meet customer service KPIs while ensuring patient satisfaction
• Maintain confidentiality of medical and personal health information

Required Skills & Qualifications:

• Proven experience as a Customer Service Representative in healthcare, hospital, or medical environment
• Strong verbal and written communication skills
• Knowledge of healthcare customer service processes and patient care support
• Ability to handle high-volume calls and sensitive patient information
• Proficiency in CRM systems, EMR/EHR software, and Microsoft Office
• Excellent problem-solving, empathy, and time management skills

Preferred Qualifications:

• Diploma or degree in Health Administration, Medical Office Administration, or Business Administration
• Experience in hospital, clinic, healthcare call centre, or medical office
• Familiarity with Canadian healthcare systems and patient service standards
• Experience with remote or virtual healthcare support

Why Join Us:

• Competitive salary and healthcare industry benefits
• Stable employment with a growing healthcare-focused organization
• Career advancement and training opportunities
• Supportive, patient-first work culture

Pay: CAD 40,000.00 - CAD 60,000.00 per year