Front Desk Coordinator – IIQAF

Location: Dubai, UAE

Employment Type: Full-Time

Company: IIQAF GROUP

About Us:

The IIQAF Group of Companies is a global leader in providing services in the Hospitality, Information Technology, Tourism, Insurance, Education, Manpower Supply and Health Care Industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the UK, Canada, Singapore, and GCC

Role Overview:

We are seeking a highly motivated and professional Front Desk Coordinator to join our esteemed establishment in the Leisure, Travel & Tourism industry. The Front Desk Coordinator will be the first point of contact for our guests, playing a critical role in ensuring a warm and welcoming atmosphere. This individual will be responsible for managing the front desk operations, providing exceptional customer service, and promoting a positive experience for all visitors.

Responsibilities:

• Greet and welcome guests promptly and professionally, providing assistance and information as needed.
• Answer, screen, and forward incoming phone calls in a courteous manner.
• Manage visitor sign-in and ensure security protocols are followed.
• Schedule and coordinate appointments, meetings, and conference room bookings.
• Handle incoming and outgoing mail and deliveries efficiently.
• Maintain a clean, organized, and inviting reception area.
• Support administrative tasks such as data entry, filing, and document preparation.
• Collaborate with team members to address client needs and facilitate smooth communication.
• Assist in coordinating travel arrangements and logistics when required.

Requirements:

• High school diploma or equivalent; additional education in hospitality or administration is a plus.
• Proven experience in front desk, customer service, or administrative roles, preferably within the Leisure, Travel & Tourism sector.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to multitask effectively.
• Proficiency in MS Office Suite and familiarity with booking or CRM systems.
• Professional appearance and a friendly, approachable demeanor.
• Ability to remain calm and composed under pressure.
• Flexibility to adapt to changing priorities and schedules.

Benefits:

• Competitive salary and performance-based incentives.
• Opportunities for professional growth within the Leisure, Travel & Tourism industry.
• Supportive and inclusive work environment.
• Access to industry events and training programs.
• Comprehensive health and wellness benefits.

Job Type: Full-time

Pay: AED 6,000.00 – AED 7,000.00 per month