Ground Staff – IIQAF

Location: Dubai, UAE

Employment Type: Full-Time

Company: IIQAF GROUP

About Us:

The IIQAF Group of Companies is a global leader in providing services in the Hospitality, Information Technology, Tourism, Insurance, Education, Manpower Supply and Health Care Industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the UK, Canada, Singapore, and GCC

Role Overview:

We are seeking dedicated and enthusiastic individuals to join our esteemed team as Ground Staff in the Leisure, Travel & Tourism industry. As a vital part of our operations, Ground Staff play a crucial role in ensuring the smooth and efficient functioning of our services. This position requires individuals who are customer-oriented, possess excellent communication skills, and are adept at handling various tasks in a high-pressure environment. Ground Staff are responsible for facilitating the travel experience of our clients, from check-in to baggage handling and everything in between. 

Responsibilities:

• Assist passengers with check-in, boarding procedures, and baggage handling.
• Coordinate with airlines, transportation providers, and other service partners to ensure smooth ground operations.
• Manage passenger flow and provide clear communication regarding schedules, delays, or changes.
• Handle customer inquiries, complaints, and special requests with professionalism and empathy.
• Maintain accurate records of passenger information and operational activities.
• Ensure compliance with safety, security, and regulatory requirements at all times.
• Support team members and contribute to continuous improvement initiatives.

Requirements:

• High school diploma or equivalent; additional certifications in hospitality or travel-related fields are a plus.
• Previous experience in customer service, hospitality, or travel industry preferred.
• Strong communication and interpersonal skills with a customer-focused mindset.
• Ability to work effectively in a fast-paced, dynamic environment.
• Problem-solving skills and the ability to remain calm under pressure.
• Flexibility to work varied shifts, including weekends and holidays.
• Basic computer skills and familiarity with reservation or check-in systems is advantageous.

Benefits:

• Competitive salary with performance-based incentives.
• Opportunities for professional growth and career advancement within the travel industry.
• Comprehensive training and development programs.
• Supportive and inclusive work environment.
• Employee travel discounts and perks.
• Health and wellness benefits.

Job Type: Full-time

Pay: AED 6,500.00 – AED 7,500.00 per month