Company: IIQAF Group
Industry: Hospitality
Location: Canada (On-site)
Job Type: Full-time / Permanent
Pay: CAD 40,000.00 – CAD 55,000.00 per year

Job Overview

IIQAF Group is seeking a professional and customer-focused Hotel Front Desk Clerk to join our hospitality operations in Canada. As the first point of contact for guests, you will play a key role in delivering outstanding guest services, front desk operations, and reservation support while ensuring a smooth check-in and check-out experience.

This role is ideal for individuals with strong customer service, hotel reception, and administrative skills who thrive in a fast-paced hospitality environment.

Key Responsibilities

• Greet guests and manage hotel check-in and check-out procedures
• Handle reservations, room assignments, and guest inquiries
• Provide accurate information about hotel services, amenities, and local attractions
• Process payments, invoices, and front desk transactions
• Maintain accurate records using hotel management and PMS systems
• Respond to guest concerns professionally to ensure guest satisfaction
• Coordinate with housekeeping and maintenance teams regarding room status
• Follow hospitality standards, safety policies, and company procedures

Required Skills & Qualifications

• Experience as a Hotel Front Desk Clerk, Front Desk Agent, or Receptionist
• Strong customer service and communication skills
• Knowledge of hotel front desk operations and reservation systems
• Ability to multitask in a fast-paced hospitality environment
• Professional appearance and positive attitude
• Basic computer and PMS system proficiency

Preferred Qualifications

• Experience in hotels, resorts, or hospitality environments
• Familiarity with property management systems (PMS)
• Strong problem-solving and organizational skills
• Availability for rotating shifts, nights, weekends, and holidays

Why Join IIQAF Group

• Competitive salary: CAD 40,000 – CAD 55,000 per year
• Stable role in the Hospitality industry
• Career growth and professional development opportunities
• Supportive, guest-focused work environment