Description

We are seeking a highly organized and professional Receptionist to join our dynamic team in the hospitality industry. As the first point of contact for guests, you will play a crucial role in creating a welcoming atmosphere and ensuring exceptional customer service. Your responsibilities will include managing the front desk operations, greeting guests, and handling their inquiries with efficiency and courtesy. You will also be tasked with providing vital information about our services, facilities, and local attractions to enhance the guests' experience. Accuracy in managing bookings, checking in and out guests, as well as handling transactions, are essential aspects of this position. As a Receptionist, you will collaborate closely with other departments to facilitate smooth operations. Your strong communication skills and attention to detail will be instrumental in maintaining the highest standards of service within our establishment. We are looking for an individual who thrives in a fast-paced environment and possesses a genuine passion for hospitality. If you are proactive, have a friendly demeanor, and take pride in delivering outstanding service, we invite you to apply for this rewarding opportunity where your contributions will be valued and recognized.

Responsibilities

• Greet and welcome guests promptly and professionally.
• Manage front desk operations, including check-ins and check-outs.
• Handle guest inquiries, requests, and complaints with a positive attitude.
• Maintain accurate records of bookings, payments, and guest information.
• Coordinate with housekeeping and maintenance teams to fulfill guest needs.
• Provide information about hotel amenities, services, and local attractions.
• Assist with administrative tasks such as answering phones and managing correspondence.

Requirements

• High school diploma or equivalent; additional education in hospitality is a plus.
• Proven experience as a receptionist or in a similar customer-facing role.
• Strong verbal and written communication skills.
• Ability to multitask effectively in a fast-paced environment.
• Proficient in using hotel management software and Microsoft Office Suite.
• Excellent organizational skills and attention to detail.
• A friendly and professional demeanor with a passion for customer service.