Description

We are seeking a dedicated and customer-oriented Reservation Agent to join our esteemed hospitality team in Canada. This position is crucial to our operations, as the Reservation Agent will serve as the first point of contact for guests seeking to experience our exceptional services. The ideal candidate will possess a keen ability to manage multiple tasks efficiently while providing outstanding customer service. As a Reservation Agent, you will be responsible for handling reservation inquiries, processing bookings, and ensuring that guest requirements are met with the highest standards of professionalism. This role demands excellent communication skills, a strong attention to detail, and a thorough understanding of the hospitality industry. You will be required to accurately input and track reservations, respond to customer queries, and resolve any issues that may arise prior to and during a guest's stay. Your contributions will directly affect the customer experience, making it imperative to maintain a positive and solution-oriented approach. If you are passionate about hospitality and have a flair for providing top-notch service, we invite you to apply for this exciting opportunity to grow your career with us and make a significant impact on our guests' experiences.

Responsibilities

• Manage incoming reservation calls and emails in a timely manner.
• Process all reservation requests while ensuring accuracy and attention to detail.
• Maintain up-to-date knowledge of the hotel’s facilities, services, promotions, and rates to provide accurate information to guests.
• Handle guest inquiries and resolve issues related to bookings and accommodations promptly and professionally.
• Confirm reservations and send out booking confirmations to guests.
• Collaborate with the front desk and other departments to ensure seamless guest experiences.
• Monitor and update availability and inventory in the reservation system to maximize occupancy rates.

Requirements

• Proven experience in a customer service or reservation role within the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong organizational skills with an ability to prioritize tasks effectively.
• Proficient in using computer systems and reservation software.
• Ability to work flexible hours, including weekends and holidays.
• Strong problem-solving skills and attention to detail.
• Fluency in English; proficiency in additional languages is an asset.

Benefits

• Competitive salary and benefits package.
• Opportunities for career growth and advancement within the company.
• A supportive and inclusive work environment.