Description

We are seeking a dedicated and detail-oriented Ticketing Agent to join our esteemed hospitality team. In this important role, you will be responsible for managing ticket sales and reservations for a variety of events and services offered by our organization. The ideal candidate should possess exceptional customer service skills and have a strong ability to handle multiple tasks efficiently in a fast-paced environment. As a Ticketing Agent, your primary responsibility will be to ensure a seamless and enjoyable experience for our guests from the moment they inquire about ticket availability to the completion of their transaction.

Responsibilities

• Process ticket sales, reservations, cancellations, and exchanges promptly and accurately.
• Assist customers with inquiries related to ticket availability, pricing, and schedules.
• Maintain up-to-date knowledge of ticketing systems, policies, and procedures.
• Resolve customer issues and complaints with professionalism and a solution-oriented approach.
• Coordinate with other departments to ensure smooth event or service execution.
• Handle cash transactions, billing, and documentation in compliance with company standards.
• Maintain accurate records of ticket sales and customer interactions.
• Support promotional campaigns by providing information and upselling when appropriate.

Requirements

• High school diploma or equivalent; additional education in hospitality or customer service is a plus.
• Proven experience in ticketing, customer service, or hospitality roles preferred.
• Strong communication and interpersonal skills with a customer-focused mindset.
• Proficiency in ticketing software and reservation systems is desirable.
• Ability to multitask, work under pressure, and maintain attention to detail.
• Basic numeracy skills and experience handling cash transactions.
• Flexibility to work shifts, including weekends and holidays as needed.

Qualifications

• Excellent verbal and written English communication skills.
• Problem-solving abilities with a calm and patient demeanor.
• Team player with a collaborative attitude and willingness to learn.
• Strong organizational skills and ability to manage time efficiently.

Benefits

• Competitive salary with performance-based incentives.
• Opportunities for professional growth and development within IIQAF.
• Supportive and inclusive work environment fostering teamwork.
• Access to employee discounts and hospitality-related perks.
• Comprehensive training to enhance your skills and knowledge.