Live Chat Specialist

IN8 Group LLC is seeking a highly responsive, customer-focused Live Chat Specialist to join our dynamic team in the Business Supplies and Equipment industry. As a Live Chat Specialist, you will serve as the first point of contact for customers, providing real-time support and guidance through our online chat platform. This remote position requires an individual who can balance efficiency with exceptional service quality while managing multiple chat conversations simultaneously.

You will be responsible for addressing customer inquiries, resolving issues, guiding users through products or services, and escalating technical or complex concerns when necessary. The ideal candidate will demonstrate strong communication skills, quick problem-solving abilities, and the capacity to stay organized and composed in a fast-paced virtual environment.

At IN8 Group LLC, we value leveraging technology to deliver seamless customer experiences and streamline our support processes. If you are looking to grow your customer service expertise in a supportive, tech-driven organization, we encourage you to apply for the Live Chat Specialist position today.

Responsibilities

• Provide real-time assistance to customers via live chat, delivering clear, accurate, and professional support.
• Manage and respond to multiple chat conversations simultaneously while maintaining high-quality service.
• Identify customer needs and recommend appropriate products, solutions, or resources.
• Troubleshoot and resolve basic issues, escalating complex inquiries to the appropriate departments when necessary.
• Document customer interactions, issues, and resolutions within company systems for accurate recordkeeping.
• Maintain a deep understanding of company products, services, and policies to provide informed and effective support.
• Collaborate with team members and management to share insights, identify recurring issues, and improve overall customer satisfaction.
• Meet performance targets related to response time, chat resolution rate, and customer satisfaction scores.

Requirements

• Proven experience in customer support, preferably as a live chat or online support specialist.
• Strong written communication skills with the ability to respond quickly and professionally.
• Excellent multitasking abilities to manage several chat sessions at once without compromising quality.
• Tech-savvy, with experience using live chat platforms, CRM tools, or customer service software.
• Strong problem-solving skills and the ability to think quickly under pressure.
• Ability to work independently while contributing effectively to a remote team.
• Familiarity with the business supplies and equipment industry is a plus.
• A positive attitude, patience, and commitment to delivering excellent customer experiences.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Training & Development
• Work From Home