Description

Infinity Landscape Construction is looking for an enthusiastic Customer Service Representative to join our team on-site in Goshen. This full-time position offers an excellent opportunity for individuals at the entry-level to develop their careers in the construction industry while delivering exceptional service to our clients.

As a Customer Service Representative, you will play a vital role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing information about our services. Your contributions will help maintain our reputation for quality and reliability in landscape construction. We offer a competitive salary range of $56,770 - $87,000 annually, along with benefits that support your professional growth and work-life balance.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and in-person
• Provide accurate information regarding services and project timelines
• Assist customers with order placements and service requests
• Resolve customer complaints and escalate issues as necessary
• Maintain customer records and update databases
• Collaborate with team members to enhance service delivery
• Participate in team meetings and contribute ideas for process improvements
• Stay informed about industry trends and company offerings

Requirements

• High school diploma or equivalent
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Basic computer skills and familiarity with CRM software
• Attention to detail and strong organizational skills
• Positive attitude and willingness to learn
• Previous experience in customer service is a plus but not required
• Ability to work on-site and engage with clients directly