Description

Infinity Landscape Construction is looking for a dedicated Customer Support Specialist to join our team on-site in Corona. This full-time position is perfect for individuals seeking an entry-level role in the construction industry, where you can make a difference by providing exceptional service to our clients.

As a Customer Support Specialist, you will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing information about our landscaping services. Your contributions will be vital in fostering positive relationships with our clients, ensuring that we maintain our reputation for quality and reliability in the construction industry.

We offer a competitive hourly wage ranging from $23.50 to $25, along with a supportive work environment that encourages personal and professional growth.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person
• Provide detailed information about our landscaping services and project timelines
• Assist customers in resolving issues and complaints promptly
• Maintain accurate records of customer interactions and feedback
• Collaborate with project teams to ensure customer expectations are met
• Follow up with customers to ensure satisfaction after service delivery
• Support the sales team by providing information to potential clients

Requirements

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Strong problem-solving abilities and a customer-oriented mindset
• Proficient in Microsoft Office Suite
• Ability to handle multiple tasks and prioritize effectively
• Team player with a positive attitude
• Prior experience in customer service is a plus, but not required