Description

ISA is looking for a motivated Live Chat Agent to join our team in a full-time remote capacity. Located in Grasonville, this entry-level position offers a fantastic opportunity to kick-start your career in the construction industry while providing exceptional customer support through live chat.

In this role, you will be the first point of contact for our clients, assisting them with inquiries and providing solutions in real-time. Your contributions will be essential in enhancing customer satisfaction and supporting our mission to deliver outstanding service. 

Responsibilities

• Respond promptly to customer inquiries via live chat
• Provide accurate information regarding products and services
• Resolve customer issues efficiently and effectively
• Document customer interactions and feedback
• Collaborate with team members to enhance service delivery
• Identify and escalate complex issues to appropriate departments
• Maintain up-to-date knowledge of company offerings
• Assist in improving the live chat process and customer experience

Requirements

• High school diploma or equivalent
• Excellent written communication skills
• Strong problem-solving abilities
• Ability to multitask and manage time effectively
• Proficiency in using chat software and customer support tools
• Detail-oriented with a focus on customer satisfaction
• Basic understanding of the construction industry is a plus
• Willingness to learn and adapt in a fast-paced environment