Job Summary

We are seeking a dedicated and skilled Helpdesk Technician to join our IT support team. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. This role requires strong problem-solving abilities and excellent customer service skills to ensure a seamless experience for end-users.

As a Help Desk Technician, you will be responsible for troubleshooting and resolving technical issues, providing support for hardware and software applications, and maintaining customer satisfaction. You will have the chance to work with various technologies and collaborate with experienced IT professionals to enhance your skills in a supportive and dynamic environment.

We offer a competitive hourly salary, making this position not only a great start to your IT career but also a rewarding opportunity to grow within a reputable organization.

Responsibilities:

• Provide first-level technical support for clients via phone, email, or chat
• Troubleshoot hardware and software issues efficiently
• Document and track support requests in the ticketing system
• Assist users with software installations and configurations
• Maintain an inventory of IT equipment and supplies
• Escalate complex issues to senior technicians as necessary
• Conduct follow-ups to ensure customer satisfaction
• Stay updated with new technology and support tools

Requirements:

• High school diploma or equivalent; degree in IT or related field is a plus
• Basic understanding of computer systems and networks
• Excellent verbal and written communication skills
• Strong problem-solving skills and attention to detail
• Ability to work independently and manage time effectively
• Familiarity with Windows and Mac operating systems
• Customer service experience is a plus
• Willingness to learn and adapt in a fast-paced environment.

Your expertise in diagnosing and resolving common connectivity and service-related problems will contribute to maintaining high levels of customer satisfaction at JMB.