Job Description for Telecallers in Kathwada

We are looking for enthusiastic and dynamic Telecallers to join our team in Kathwada. As a Telecaller, you will play a crucial role in connecting with potential clients, promoting our services, and ensuring customer satisfaction. This position is perfect for individuals who excel in communication and are eager to contribute to the growth of our organization. Telecallers are essential in maintaining relationships with customers and providing them with the information they need to make informed decisions.

At our company, we foster a supportive work environment where innovation and teamwork are valued. Your efforts as a Telecaller will directly impact our sales and customer engagement strategies, making you a vital part of our successful team. If you are passionate about making connections and enjoy working in a fast-paced environment, we invite you to apply.

Responsibilities

• Make outbound calls to potential customers to promote products and services.
• Handle inbound calls and respond to customer inquiries effectively.
• Maintain detailed records of customer interactions and feedback.
• Achieve daily and weekly call targets as set by the management.
• Follow up on leads and nurture relationships with existing customers.
• Provide virtual presentations and demonstrations of products when necessary.
• Collaborate with team members to improve call scripts and procedures.
• Resolve customer complaints and issues in a timely manner.
• Stay updated on product knowledge and market trends to effectively communicate with clients.
• Assist in collecting customer data for marketing purposes.
• Provide regular reports on call outcomes and potential sales leads.

Requirements

• High school diploma or equivalent; further education is a plus.
• Proven experience in a telecalling or customer service role.
• Excellent verbal communication skills with a pleasant phone etiquette.
• Strong listening skills and the ability to engage customers effectively.
• Goal-oriented and capable of handling rejection gracefully.
• Basic proficiency in computer applications and CRM software.
• Ability to work independently as well as in a team environment.
• Familiarity with sales techniques and customer service best practices.
• Strong time management and organizational skills.
• A positive attitude and a strong desire to learn new skills.
• Multilingual abilities are a bonus.