Active Customer Service Assistant in New York

Are you passionate about delivering top-notch customer service? We are looking for an Active Customer Service Assistant in New York who will play a vital role in enhancing customer experiences. In this fast-paced environment, you will be part of a dynamic team dedicated to providing exceptional support to our clients. Your efforts will directly contribute to our commitment to customer satisfaction and loyalty, making you an integral part of our organization's success.

This position requires strong communication skills, a service-oriented mindset, and the ability to multi-task efficiently. Working with a diverse range of customers, you will help identify their needs and provide tailored solutions. Join us in making a meaningful impact in the lives of our customers every day.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues efficiently and effectively.
• Provide product information and assist customers in navigating services.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Document customer interactions in our CRM system accurately.
• Collaborate with team members to improve customer service processes.
• Identify potential upsell opportunities during customer interactions.
• Assist in training new team members on customer service procedures.
• Gather and report customer feedback to enhance service quality.
• Participate in regular team meetings to discuss service improvements and challenges.

Requirements

• High school diploma or equivalent; further education is a plus.
• Proven experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle stressful situations and learn quickly.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to work independently and as part of a cohesive team.
• Flexible schedule with availability for evenings and weekends if needed.
• Positive attitude and a passion for helping others.
• Experience in a fast-paced environment is preferred.