Description

MetaRPO is excited to announce an opening for a Customer Service Representative to join our dedicated team in Tallahassee. This contract position is on-site, providing a unique opportunity to engage directly with our clients and candidates within the dynamic staffing and recruiting industry.

As a Customer Service Representative, you will play a vital role in delivering exceptional service to our clients and ensuring that their needs are met efficiently and effectively. Your contributions will help enhance client satisfaction and build long-lasting relationships, making a significant impact on our company's success.

We offer a competitive salary, which will be discussed during the interview process, along with a collaborative work environment that encourages professional growth and development.

Responsibilities

• Respond promptly to customer inquiries and provide accurate information
• Assist clients with onboarding and application processes
• Manage and resolve client complaints in a professional manner
• Maintain detailed records of customer interactions and transactions
• Collaborate with team members to improve service processes
• Conduct follow-up communications to ensure customer satisfaction
• Provide feedback on customer service trends and areas for improvement
• Support marketing efforts by sharing customer insights and needs

Requirements

• High school diploma or equivalent; additional education is a plus
• 1+ years of customer service experience
• Strong verbal and written communication skills
• Ability to handle difficult situations with professionalism and tact
• Proficiency in using customer service software and Microsoft Office Suite
• Excellent organizational and multitasking abilities
• Strong attention to detail and problem-solving skills
• Ability to work independently and as part of a team