Job Description:
The Salesforce Order Management (SOM) Business Analyst is responsible for consulting with clients to develop and document a detailed understanding of business requirements across the end-to-end order lifecycle. This role translates those requirements into functional specifications and solution designs within Salesforce Order Management. The ideal candidate is a platform expert in SOM who can educate clients on standard features, identify gaps, and recommend scalable solutions during discovery and design.

Key Requirements:
3+ years of experience in a client-facing Business Analyst role.
2+ years of hands-on Salesforce Order Management (SOM) experience
Salesforce Administrator Certification required; Salesforce Order Management accreditation strongly preferred
Expertise in gathering and documenting functional requirements and writing functional specifications
Proven experience leading requirements workshops and facilitating sessions with business and technical stakeholders
Strongly prefer candidates who have participated in multiple full lifecycle Salesforce Order Management implementations, including configuration and integration
Extensive knowledge of the SOM order ingestion, order summaries, fulfilment orders, payment processing, transactional flows, and inventory management
Ability to act as a platform evangelist, educating clients on native Order Management capabilities and demonstrating features during the Discovery phase
Expert knowledge of general Salesforce administration (permission sets, users, objects, flows, validation rules, etc.)
Experience collaborating with technical teams regarding APIs, integrations, payment gateways, ERP connectivity, and data migration is a plus